Shipping policy

Shipping Policy

Once you’ve placed an order, we know you want your ShonenBox glowing on your setup as soon as possible. Here’s everything you need to know about processing, shipping and delivery.

1. Order Processing Time
Once your order is placed and payment is confirmed, it is prepared and dispatched within 1–2 business days. During high-demand periods (holidays, sales events), processing may take slightly longer.

2. Estimated Delivery Times
After your order ships, delivery typically takes approximately 4–9 business days, depending on your location and local courier or customs conditions. These are estimates, not guaranteed delivery dates.

3. Order Tracking
As soon as your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your package from dispatch to your door.

4. Shipping Costs
Shipping costs, or any free-shipping offer that applies to your order, are clearly displayed at checkout before you complete your purchase. No surprises at the end.

5. Shipping Delays
Occasional delays can happen due to circumstances outside our control, such as customs processing, courier volume, extreme weather or public holidays. If your order is delayed, we’re always happy to help track it down.

6. Incorrect or Incomplete Addresses
Please double-check your shipping address before completing checkout. NeonShonen isn’t responsible for delays or lost packages caused by an incorrect or incomplete address provided by the customer, but contact us and we’ll do our best to help resolve it with the carrier.

7. International Shipping
Orders shipped outside our primary shipping region may be subject to import duties, taxes or customs fees imposed by your country. These are the customer’s responsibility and are not included in the shipping cost.

8. Missing Tracking Updates
If you haven’t received a tracking number within 3 business days of placing your order, or if your tracking hasn’t updated in several days, contact us at neonshonen@outlook.com and we’ll look into it.