Contact information

Contact Information

Contact Us
We’re here to help with any questions about your ShonenBox, your order, shipping, returns or your shopping experience.

Brand: NeonShonen
Customer support email: neonshonen@outlook.com
Website: neonshonen.com

Response Times
We aim to reply to all messages within 1–2 business days. Response times may be longer during weekends, public holidays or busy periods.

What to Include
To help us resolve your request quickly, please include your full name, order number, the email used at checkout and a clear description of your request. For damaged or incorrect items, please attach clear photos of the product and its packaging.

Important Security Notice
NeonShonen will never ask you for passwords, full card details or one-time security codes by email. All payments are processed securely through the payment methods shown at checkout.